Accessibility statement

This accessibility statement applies to the Get help with child arrangements site at: https://helpwithchildarrangements.service.justice.gov.uk/.

This site was built by the Ministry of Justice. Justice Digital is responsible for the content of this site.

Using this site

We want as many people as possible to be able to use this site. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate the site using just a keyboard
  • navigate the site using speech recognition software
  • listen to the content using a screen reader (including recent versions of JAWS, NVDA and VoiceOver)

We have also made the text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this site is

This site is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Feedback and contact information

If you need information on this site in a different format like accessible PDF, large print, easy read, audio recording or braille, email: accessibility.childarrangements@digital.justice.gov.uk.

Reporting accessibility problems with this site

We’re always looking to improve the accessibility of this site. If you find any problems or think we’re not meeting accessibility requirements, email: accessibility.childarrangements@digital.justice.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this site's accessibility

We are committed to making this site accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The site has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This site is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • several pages link to inaccessible PDFs produced and hosted on external sites
  • several pages contain Youtube videos produced by external organisations which may not be fully accessible
  • there is no global navigation or site map

What we’re doing to improve accessibility

We review the content and performance of this site on an ongoing basis and fix any accessibility issues identified or reported to us.

Preparation of this accessibility statement

This statement was last updated on 10 March 2025.

We completed accessibility checks on a representative sample of pages using keyboard testing and the WAVE automated testing tool. The tests on the website were carried out by the Ministry of Justice on 24 February 2025.